Privacy Policy
Introduction
Pixyn Web Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent way. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or use our services.
What information we collect
We may collect personal information such as your name, email address, phone number, business name, website details, and any other information you choose to provide when you contact us or request a quote.
We may also collect non-personal information such as browser type, device information, pages visited, and website usage data to help us improve our website and services.
How we collect your information
We usually collect personal information directly from you when you:
- submit a contact or quote form
- email us
- communicate with us through our website or social media
- use our services or request support
We may also collect information through cookies, analytics tools, and other website technologies.
Why we collect your information
We collect and use your information to:
- respond to enquiries and provide quotes
- deliver our web development, hosting, and maintenance services
- manage client accounts and project communications
- improve our website, services, and customer experience
- send important service-related updates
- meet legal and business obligations
How we use and disclose your information
We only use your personal information for the purpose it was collected, or for a related purpose you would reasonably expect. We may share your information with trusted third-party service providers where necessary to operate our business, such as website hosting, email, analytics, or payment services.
We do not sell your personal information.
Cookies and website analytics
Our website may use cookies and similar technologies to improve user experience, analyse traffic, and help us understand how visitors use our site. You can usually disable cookies through your browser settings, although some parts of the website may not work properly if you do.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that you believe is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
Overseas disclosure
Some of the services we use to operate our website or business may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and appropriately.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your complaint. We will aim to resolve your concern in a fair and timely manner.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements. The latest version will always be available on this page.
Contact us
If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
Pixyn Web Solutions
Email: admin@pixyn.com.au
Website: www.pixyn.com.au